
I am premium but can’t get the large widget the last few days. Why would this be? I see the message to upgrade to premium. I’ve tried reinstalling and logging out/in but no change.
I am premium but can’t get the large widget the last few days. Why would this be? I see the message to upgrade to premium. I’ve tried reinstalling and logging out/in but no change.
Oodless
Thanks for the message. We'll check it out. The other widgets are working; only the big one isn't, right?
Any size of widget that uses premium features doesn't work - I am being asked to upgrade to premium when I already have a subscription. Thanks.
enkaytee
Thank you. We're looking into it. A major update is scheduled for the end of January, which will hopefully address the issue.
Sorry but as premium user I should use widgets without waiting more than 10 days.. what happened?
AND
Try deleting the app and then installing it again. Did that help, please? Is your subscription functioning properly within the app?
We were unable to replicate the issue on our test devices. It seems the problem lies with how iOS handles background data passing. It thus requires a different method and update. Even crucial updates come out after some time and not immediately.
Deleting and reinstalling the app makes the widget work again but I've done this before. I think that if I do a hard reset of the device it will fail again - I'll test later and confirm.
enkaytee
Thank you. I see it now. The problem lies in turning off the phone. We will fix it as soon as possible in the next update. Sorry for the inconvenience, and thank you for your help.
Ventusky
Having the exact same problem. No premium widget features load. It says "unable to download data"
Jeff White
If you delete the app and install it again it should work. But there is already an update ready to fix it. It will be released in the next few days. Sorry for the complications.
A new version has just been released. It also includes modifications to how information about Premium for widgets is retrieved when the phone is turned on / off. It should be fine now. Apologies for the trouble caused.
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