Ventusky

Premium features not available

Premium
mkozik1
Premium+
mkozik1

Good day - I have signed up for the Premium+ plan, however, I cannot access the premium features. The 'Buy Premium' banner still remains yet my subscription shows proper in the Manage Premium section. I have read through the posts here and have attempted each of the responses you have provided: restarted the app, uninstalled and reinstalled the app, confirmed I am logged in using the same account and same device as I signed up with, yet nothing seems to correct the issue. Please let me know what my next steps are.

Thanks in advance!

Ventusky
Moderator
Ventusky

mkozik1
Thank you! Please wait a few hours, as plans can sometimes take a while to sync. The banner will disappear afterward.

Czechia
mkozik1
Premium+
mkozik1

Ventusky
It has been 24 hours and still no change.

Perry
Moderator
Perry

The Premium+ plan is connected to your account; you can now see it in your badge. What Premium+ features are not working?
The still visible "buy banner" in the app can be a bug, but it should not have an impact on the features itself since you have correctly assigned Premium+.

mkozik1
Premium+
mkozik1

Perry
Any time I try to enable a premium layer it takes me to the Buy Premium page. If I try to restore the purchase (for grins) I get an error “The response could not be processed {could_not_parse_response}

Ventusky
Moderator
Ventusky

mkozik1
Please send us a screenshot of the Settings screen in the app (top). Alternatively, ensure you are logged into the app.

Czechia
mkozik1
Premium+
mkozik1

Ventusky

I am also having the same issue. I have signed up for Premium and cannot use the premium layers. I attempted to uninstall app and reinstall and pressed the “Restore Purchase” button but received an error that says “The request could not be processed. Could_not_parse_response”

Perry
Moderator
Perry

mkozik1
Please try again, we have fixed some bug in the premium verification system.

mkozik1
Premium+
mkozik1

Perry
Good morning - Logged out and back in again, all appears to be proper now. Thanks for all your help! Happy New Year!

Ventusky
Moderator
Ventusky

mkozik1
Thank you! I'm glad to hear that, and I apologize for this problem.

Czechia

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