Premium purchase not activated after Apple Pay payment

Hello Ventusky Support,
I purchased a Premium subscription for my account ([email protected]) using Apple Pay. The payment was successfully charged, but Premium has not been activated on my account.
Purchase details:

Date of payment: 19.07.2026
Amount charged: 23.36 usd
Payment method: Apple Pay (via web)

Could you please activate Premium on my account or advise how to resolve this? I can provide the Apple receipt or transaction confirmation if needed.

On the web, you mean via Paddle? Have you received an invoice from Paddle, or some confirmation email from their site that purchase have been successfull (apart from the Apple Pay charge)?

Also, have you tried to logout/login again?

PerryHello,
Update: I just found an email from Paddle titled "Don't forget to complete your order" — so it seems the order was never completed on Paddle's side, even though the payment shows as a pending authorization on my card (19.99 EUR, PADDLE.NET* VENTUSKY).
I assume the authorization hold will be released back to my card in a few days. Please confirm this is the case, and I will simply try purchasing again afterwards.

Виктор Бакушин
I'd recommend checking directly with Paddle. Unfortunately, we haven't received your payment on our end. Please visit paddle.net to verify the status of your transaction.