Premium subscription not linked to my Ventusky account

Hello Ventusky Support,

I recently renewed my Ventusky Premium subscription, but unfortunately the Premium status is not being recognized on my devices.

My Ventusky account is:
Username: nadji88
Email: [email protected]

Google Play shows that my Ventusky Premium subscription is active, and the annual payment of €9.99 was successfully charged to my card today, August 18, 2026. The next payment is scheduled for August 18, 2027. However, when I log into the Ventusky app, it still shows “Buy Premium” instead of recognizing my active subscription.

I am experiencing the same issue on both of my devices:

Android
iPhone
Browser

I have already logged into my Ventusky account, but the subscription does not seem to be associated with it.

Could you please check my account and restore/link my Premium subscription so that it is correctly recognized on all devices?

I have attached screenshots showing the active subscription and the Ventusky account currently logged in.

Thank you in advance for your help.

Best regards,
Nadji

You have Premium linked to some account on your phone, but it seems that it is not "[email protected]". Don't you have multiple Google accounts on your phone?

Is this the same problem as you had before? See https://my.ventusky.com/discussion/topic-how-to-re...

nadji88
You need to be signed in to Google Play on your phone with the account you used to purchase the subscription.

Hello,

Thank you for your reply.

I am already signed in to Google Play on my Android phone with the same Google account that I used to purchase/renew the Ventusky subscription.

I renewed the subscription through Google Play on my computer today, and the €9.99 payment has already been charged to my card.

On my Android phone, I can clearly see the Ventusky subscription in Google Play. However, Google Play displays the following message:

“Confirm your plan – Open this app to confirm your plan before August 21, 2026. Unconfirmed plans will be automatically cancelled.”

When I tap “Open app”, Ventusky opens normally, but nothing happens. Premium is still not activated and the app continues to show “Buy Premium.”

I have also tried:

Opening Ventusky directly after confirming that I am signed in to the correct Google Play account.
Signing into the Ventusky app using my Google account.
Refreshing/reopening the app.

Unfortunately, the subscription is still not detected.

The subscription is visible in Google Play and the payment has already been successfully charged, so it appears that the Google Play purchase is not being correctly linked or confirmed inside the Ventusky app.

Could you please check this on your side and help activate/link the Premium subscription to my Ventusky account (nadji88 / [email protected])?

I can also provide the Google Play order/payment details if needed.

Thank you for your help.

Best regards,
Nadji

Try to "reconnect" your Google account with your Ventusky account here: https://my.ventusky.com/profile/external. You may have a different Google account linked with your Ventusky account, since it was manually registered.

I solved that when I removed all other google account I let only the account with the subscription and now it's worked fine !