Ventusky

Premium subscription not pairing with Apple Watch Ultra

Premium
AlexH1975
Premium+
AlexH1975

I’ve deleted and reinstalled the app and unpaired and paired my watch twice and I’m still not picking up my premium subscription on my Apple Watch. When log into the Ventusky app via safari I can’t see my watch in the devices list which is probably the problem. Can you help me please? This is frustrating to say the least!!

Perry
Moderator
Perry

Hello,
is the premium in the app working correctly when you are logged? Apple watch itself does not show in the list of premium-paired devices, since you cannot log in directly on the watch to your account. It's paired via the phone that it should be listed in the devices.

AlexH1975
Premium+
AlexH1975

Perry
Yes the premium app is working fine on my iPhone. It’s just the watch that I can’t seem to get working correctly. Thanks

Perry
Moderator
Perry

Thank you... We will look at it.

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