Ventusky

Premium to Premium+ Upgrade

Premium
G3orgios
Premium+
G3orgios

Hello,

To begin with, well done on having a great product and keep up the good work!

I have regeistered my acount today and initiated my Premium subscription, which starts with a 7-days free trial. On the same date (today) I decided to upgrade from Premium to Premium+. I did so by clicking the Premium+ "Upgarde" button within the app, taking me to Google Play and showing some charge of 0.09 EUR for the trial-period (..strange) which i accepted and pressed subscribe (accepting also the charge auth-request in my banking app):

https://imgur.com/a/XxiXf0E

Within the app (Android) I still see Premium as "Purchased" and Premium+ as "Upgrarde":

https://imgur.com/a/XxiXf0E

It iseems that this use-case is a bit broken... Will my subcription intitiate as Premium+?

Thank you.

Google Play, VentuSky Subscription Upgrade, Premium to Premium+

VentuSky Subscription Upgrade, Premium to Premium+

Ventusky
Moderator
Ventusky

G3orgios
Thank you for using Ventusky. Sometimes it may take a while for everything to synchronize. Please try again the next day, or try closing and reopening the app.

Czechia
G3orgios
Premium+
G3orgios

Indeed, I gave it another try via the App, and the Premium to Premium+ upgrade worked.

The App and Google Play both show Premium+ starting on 23 MAY (upon the Trial end) but strangely Google Play has charged me on 22 MAY and the subscription still (12hours after the charge) shows as starting on 23 MAY, with 23 MAY showing as upcoming charge! (see attached image). I guess is pending to see if I will get a duplicate charge on 23 MAY!

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