I was charged for Premium yesterday, I set it up to renew automatically last year, In the app I do not have the premium benefits and it keeps asking me to upgrade.
Charged for Premium but do not have it
Premium
Ventusky
Moderator
Matt Oudekerk
Thank you for reaching out. The most common reason for this issue is not being signed into your account. Please ensure that you are signed into your Google or Apple account on the device where you purchased the subscription.
For more information, visit our help section: https://my.ventusky.com/guide/howto/how-to-solve-s...
You may also try closing and reopening the app or reinstalling it.
If the issue persists, please send us the details of when the subscription last worked, along with a copy of your receipt, to [email protected].
Czechia
Ventusky
Thank you I re installed the App and all good now!
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