I Paid for Premium and did not receive it.
Howard Coxe
Thank you for using Ventusky. Please try closing and reopening the app or reinstalling it. Also, make sure you are signed into your Google or Apple account on the device where you purchased the subscription.
More information can be found in our help section: https://my.ventusky.com/guide/howto/how-to-solve-s...
Do you still have any problems? If so, could you please provide more details, such as where and when you purchased it?
Ventusky
I purchased it on Google play on 9/27/24. $9.99
Howard Coxe
And during that month, was it never available? Make sure you’re signed in on your phone to the Google Play account where you purchased the subscription. There shouldn't be any other reason for it not to work.
Hi,
I have similar issue. I paid for premium and it valid until January 2025, but after iOS update it says I do not have premium.
How do I solve this?
User 1075410951
Make sure you are signed into your Google or Apple account on the device where you purchased the subscription. Try to reinstall the app.
Ventusky
Thank you. Reinstalling the app solved the issue.
Bom dia Moro no Brasil estou gostando muito do aplicativo inclusive comprei o Premium!!
Edelson Ademar Da Costa
Thank you! 
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