Premium Subscription is not working

Ventusky has always worked great for me and I decided to reward your company with a subscription. But now the long range forecast is no longer available and I am repeatedly prompted to become a subscriber. So far, I'm not happy that I spent the money.

Here is a screen shot.

Here is a screen shot.

Having same issue too now ... not good

Gary P Hayes
User 455471085
According to the icon next to your profile, I don’t see that you have Premium. Where did you purchase it? If it was on your phone, you need to link it to your account in order to use it everywhere: https://my.ventusky.com/guide/howto/how-to-share-y...

I'm having the same issue. It says I have premium, I have paid for premium, but I cannot access the extended forecast.

Kathy Jackson
Based on what are you unable to access it, and where exactly does it not work for you?

I have five days worth of forecast, and just the basic features. Also I'm repeatedly having to log back in. And it keeps prompting me to get an upgrade, even when I am logged in.

Kathy Jackson
Please send us a screenshot to the email [email protected].

After the last upgrade few days ago, I lost Premium features in the Android app and Widget. It was working as expected for months. Premium paid / renewed in April.

wstemb
We have discovered a bug in the Android app. The update should be available within a few hours.
We are very sorry for the inconvenience.

wstemb
Thank you for pointing this out, it is a bug on Android app. An update has already been sent to Google Play and is now gradually rolling out to the store. It should be available to all users during the course of next week. We apologize for the inconvenience.

The update should already be available.

Ventusky
I purchased the subscription on your website.

DaleB
We don’t have any record of a purchase on your account. Please forward the receipt for your purchase to [email protected].

I also purchased a subscription today and can't seem to login successfully to the android app. I can login in fine on the website but not the apps.

BigBen
Try reinstalling the app, please. What exactly does the app show you? Do you log in but Premium doesn’t load for you?

I tried that and get the same error. It says invalid username / password. I get the same error on both my phone and tablet. But I can log into the website just fine.

EDIT: I forced a password reset and then I was able to login to the apps successfully.

DaleB
Hello, I am trying to purchase premium but not able to o so, due that page when I push the button for premium said that page is transferred or not able. please send me a link in order for me to start using the page as premium.

itsungas
Which page do you mean, please? The subscription can be purchased here: https://my.ventusky.com/premium/