Ventusky

Premium lost on iPhone

Premium
Cool-Family
Premium
Cool-Family

Hallo!
Ich habe bis heute den Premium-Zugang zu Ventusky auf meinem iPhone gehabt. Durch das aktuelle Update und ein Neustart meines iPhone haben ich ihn leider verloren und kann ihn auch nicht wiederherstellen. 😕
Auf meinem iPad habe ich das Update auch durchgeführt, dort funktioniert der Premium Zugang noch. 👍🏻
Wie kann ich den Premium Zugang auf meinem iPhone reaktivieren?
Gruß, Olaf

Translated by iOS:
Hello!
I have had premium access to Ventusky on my iPhone until today. Due to the current update and a restart of my iPhone, I have unfortunately lost it and cannot restore it. 😕

I also performed the update on my iPad, where the premium access still works. 👍🏻

How can I reactivate premium access on my iPhone?

Greetings, Olaf

Ventusky
Moderator
Ventusky

Cool-Family
That's odd. I can see that your account is Premium, so you can just logged into the same account on the app and you will get Premium features.

If you purchased Premium directly on this device, it should be accessible without needing to log in. Please ensure you're signed in with the Apple ID you used for the purchase on your phone.

Czechia
Cool-Family
Premium
Cool-Family

Ventusky
Thanks. I got Premium back. 🤗🙏

bow
bow

I have the same issue.

I purchased premium on iOS, but not it’s not still there.

bow
bow

No that doesn’t work.
I have restarted and reinstalled the app.
Of course I’m logged on iOS on my phone.

Still not logged on.

Ventusky
Moderator
Ventusky

bow
And do you have access to premium layers / content in the app? Or do you only have a problem with the pairing? When did you purchase the premium?

Czechia
bow
bow

I’m not really sure now, the widget works now, before it said “buy premium” or something.

How will you see if you are a logged in premium user?

I bought premium July 27th

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